Privacy Policy - Kids Online Shop
Introduction
Hi there!
This website, Magic Forest Folk, is owned and operated by Katherine Knott with ABN 63996326261. If you have any questions or need further information, please contact:
Katherine Knott, 46 Armstrong St North, Ballarat Central, Victoria 3350
This document sets out my Privacy Policy. It describes how I collect and manage your personal information when you interact with this site. I take this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact me.
I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
Personal Information
If you engage with me via this website or choose to become my client, I may ask to collect the following kinds of personal information from you, including:
Contact details: your name, address, email address, country of residence, phone number, and occupation
Internet: your IP address, your browser and device, information about your browsing history, and pages you have visited. This may also include clicks, internal links, scrolling, searches, and timestamps.
Your contact details help me to identify you. Your internet information helps me to improve the usability and appeal of this website.
Your internet information is collected by Squarespace. If you would like to know more about their privacy policy, you can find it here.
Collection and Use
I may collect your personal information by various means including:
Filling in a contact form
Emailing me
Website Cookies
Signing up for events
Writing a testimonial
Client engagement (when you choose to work with me).
I use this information to:
Respond to your enquiry
Provide services to you
Provide relevant information to you
Monitor visitor satisfaction
Help other people understand my services better
Improve my products and services
Provide news about my products and services.
I will only collect your personal information:
With your full awareness and consent, such as when you email me,
If I need it to provide you with information or services that you request,
If I am legally required to collect it,
For necessary administrative processes if you become my client,
If I believe that I can demonstrate a legitimate interest in using your data for marketing purposes,
but I will always give you a choice to opt out.
Sensitive Information
I understand that some personal information is particularly sensitive.
I will only collect sensitive information by methods that are reasonably secure, such as:
when you send me information in an email, text or social media message.
The reason why I collect this information is:
To provide you with the services you have contacted me about
To ensure that I am providing you with the most appropriate services to achieve your nutrition and wellbeing goals.
I am committed to securely storing and handling your sensitive information. Sensitive information is stored on a password-protected computer and only I may access sensitive material.
Some sensitive information may be stored securely online, or in the cloud through the health client management software company, Cliniko. You can find out more about their security provisions here.
Sensitive information may be collected from children under the age of 18 under the following circumstances:
In the presence of their parents or legal guardians
With their parent or legal guardian’s full consent.
All information collected from minors is securely stored in accordance with this privacy policy. All archived sensitive information is securely destroyed after 7 years.
Professional Considerations
I am subject to the following regulations regarding the collection of personal information:
As a naturopath, I owe you a professional duty of confidentiality. I take this responsibility very seriously and will always strive to promote your best interests.
Katherine Knott and Magic Forest Folk aim to protect clients by adhering to the National Privacy Policy Guidelines, approved by the Complementary Medicine Association Ltd. A link to this policy is provided here.
You may choose not to provide me with your personal information. However, if you choose not to be completely honest with me, I may not be able to carry out your instructions or achieve the purpose for which the information has been sought.
I am legally required to identify my clients by collecting their names and address, and failure to provide this information means I cannot offer my services to you.
Use of Personal Information
Reasons why I may disclose your personal information, include:
To provide you with the services you have requested
To send you products that you have purchased
To order a test for you
To refer you to another health professional
In order to do this, I may share some relevant personal information - on a strictly need-to-know basis - with:
Australia Post or courier companies
Independent Testing Companies
Email marketing companies
Financial bookkeeper or accountant
Referring health professionals
I also will disclose your information if required by law to do so, or in circumstances permitted by the Privacy Act.
For example, where I have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to my functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or court order.
If you have any concerns regarding the disclosure of your personal information, please do not hesitate to get in touch with me to discuss this personally.
I will use all reasonable means to protect the confidentiality of your personal information while in my possession or control. I will not knowingly share any of your personal information with any third party other than the service providers who assist me in providing the information and/or services I am providing to you.
To the extent that I do share your personal information with a service provider, I would only do so if that party has agreed to comply with my privacy standards as described in this privacy policy. Please contact me if you have any concerns about the potential disclosure of your information.
Security
I take reasonable physical, technical, and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification, and disclosure. I manage risks to your personal information by:
Storing files securely
Ensuring that only I have access to personal and sensitive information
Releasing information to service providers on a strictly need-to-know basis
Conducting regular audits of my security systems.
From time to time I may combine information provided by you with information gathered from:
Facebook, Google Analytics, Instagram, and Personal Contact
If you do not wish this to occur, please contact me.
Access to Information
You can contact me to access, correct or update your personal information at any time. Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavour to make your information available you within 30 days.
Please begin the process by sending an email requesting access to your information to me at katherine@acornoak.com.au and I will endeavour to respond within 7 days.
Complaints
If a breach of this Privacy Policy occurs, or if you wish to request a change to your personal information, you may contact me by sending an email outlining your concerns to health@alanamaxwell.com.au and I will endeavour to respond within 48 hours.
If you are not satisfied with my response to your complaint, you may seek a review by contacting the Complementary Medicine Association. The complaint must be in writing and addressed to the CMA Federal Executive through the Federal Administration Office. You may contact the Federal Administration Office at (07) 5580 5990 or by email at admin@cma.asn.au.
For details of the CMA Federal Administration complaints procedure, please see this link here.
Notification of Change
If I decide to change my Privacy Policy, I will post a copy of the revised policy on this website.
Notification of Breach
If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action.
If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly or if that is not possible, publish a notification of the breach on this website.